Welcome to Hackstel. By accessing our website or using any of our travel services (including but not limited to flight bookings, hotel reservations, visa services, and tour packages), you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
By using our website or booking services with Hackstel, you confirm that you have read, understood, and agree to comply with these Terms & Conditions. If you do not agree, you must not use our services.
Hackstel provides a wide range of travel services, including:
Domestic & International Flight Bookings
Hotel Reservations
Tour & Holiday Packages
Visa Assistance
Travel Insurance (if applicable)
Customized Travel Planning
All bookings are subject to availability and confirmation from the respective service providers (airlines, hotels, consulates, etc.).
All bookings must be made through our website, authorized agents, or customer support team.
Full payment or a specified advance is required to confirm any service.
Prices are dynamic and may change without prior notice due to airline/hotel/partner policies.
Hackstel is not responsible for fare changes after booking confirmation or payment.
We accept various payment methods including UPI, cards, net banking, etc.
Cancellation policies vary based on the service provider and the type of booking.
Refunds (if applicable) will be processed as per the cancellation policy of the airline, hotel, or vendor.
Hackstel may charge a nominal service fee in addition to vendor cancellation charges.
Refund processing time may take 7–21 working days depending on the provider and mode of payment.
Any changes to a confirmed booking are subject to availability and applicable charges.
Hackstel does not guarantee that changes requested after confirmation will be possible.
Name corrections, date changes, or itinerary updates must be requested in writing.
As a customer, you agree to:
Provide accurate personal and travel details during booking.
Ensure all passport, visa, and documentation requirements are met.
Re-check flight timings, terminals, and check-in requirements directly with the airline before departure.
Adhere to all local laws and travel regulations of the destination country.
Hackstel acts as an intermediary between you and various service providers. We are not liable for any delays, cancellations, service failures, loss of baggage, visa denials, or any other issues beyond our control.
We shall not be held responsible for any direct, indirect, or incidental losses due to the use or inability to use our services.
We are not responsible for any failure or delay in our services due to reasons beyond our control, including but not limited to natural disasters, war, strikes, government actions, pandemics, or system failures.
All content on our website (text, images, logos, software) is the property of Hackstel or its partners and may not be reproduced or used without prior written permission.
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising will be subject to the exclusive jurisdiction of the courts in [Insert City].